Shipping & Returns
Shipping Policy
Shipping Methods
We offer several shipping options to help your order arrive safely and efficiently. Available shipping methods and rates are shown at checkout based on your order and destination.
Processing Time
Processing times vary by item. Handmade Studio Shionne jewelry is typically prepared within 2 - 5 business days. Made-to-order and spec page or during checkout.ialty pieces may require additional production time. Estimated processing and delivery information will be provided on the product
Shipping Times
Estimated transit times vary by shipping method and destination. Standard shipping typically arrives within 5 - 7 business days after processing, while expedited options may arrive within 2 - 3 business days. Delivery estimates do not include processing time.
Shipping Rates
Shipping rates are calculated at checkout based on your order, shipping method and destination. Any available free-shipping promotions will be applied automatically when eligible.
International Shipping
At this time, Studio Shionne ships within the United Staes only. International shipping is not currently available.
Lost or Damaged Items
If your order arrives damaged, or if a shipment appears to be lost in transit, please contact Studio Shionne as soon as possible with your order number and any relevant photos or delivery information. We'll review the situation and work with you on the appropriate next steps.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information when available. Please allow a little time for the carrier's tracking system to update after your shipment has been processed.
Return Policy
Returns are accepted on eligible items within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging. Custom, personalized, and made-to-order pieces are final sale unless they arrive damaged or defective. Return shipping costs are the responsibility of the customer unless the item was received damaged or in error.
Contact Us
If you have any questions about our shipping, returns, or an order you've placed, please contact us. We're happy to assist.