Frequently Asked Questions

Ordering & Processing

How long does it take to process an order?

Processing times vary by item. Handmade Studio Shionne jewelry is typically prepared within 2 - 5 business days. Made-to-order and specialty pieces may require additional production time.

Do you offer custom jewelry?

Yes. Studio Shionne offers custom design services for customers looking for a one-of-a-kind piece. Visit the Custom page to learn more about the process,

Shipping

How long does shipping take?

Standard shipping typically arrives within 5 - 7 business days after processing. Expedited options may arrive within 2 - 3 business days.

Do you ship internationally?

At this time, Studio Shionne ships within in the United States only.

Returns & Exchanges

What is your return policy?

Eligible items may be returned within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

Are custom or personalized items returnable?

Custom, personalized, and made-to-order pieces are final sale unless they arrive damaged or defective.

Jewelry Care

How should I care for my jewelry?

Avoid exposing jewelry to water, household cleaners, perfumes, lotions, and harsh chemicals. Store pieces separately in a dry place and gently wipe them with a soft cloth after wear.

Can I use an ultrasonic cleaner on gemstones?

Not all gemstones are suitable for ultrasonic cleaning. Some stones are sensitive to heat, vibration, or chemicals, so contact Studio Shionne if you're unsure.

Materials & Gemstones

Are natural gemstones exactly alike?

No. Natural gemstones may vary in color, pattern, shape, and inclusions. These natural variations are part of what makes each piece unique.

Still have questions?

If you need help with an order, custom design, jewelry care, or a Studio Shionne piece, please visit our Contact page and send us a message.